telephone mediation

Shane can conduct legal conferences, mediation intake sessions and mediation sessions by telephone, instead of face to face.

TELEPHONE MEDIATION CAN BE USEFUL FOR PEOPLE WHO:

1. Have concerns about their safety;
2. Have limited time due to work or other personal commitments;
3. Live far apart
4. Have restricted mobility due to disability or other factors.

People can usually be in their own home or at another suitable venue with access to a landline phone. Generally, the process for telephone mediation is the same as what you may expect in a standard face-to-face mediation. Whilst there is nothing that precludes anything taking place over the telephone, there are significant advantages in using video technology or meeting in person.

A lot of nonverbal communication such as body language and facial expressions is lost over the telephone. A better of option is the use of video technology that allows everyone to observe everyone else over the video feed, and there is also the benefit of using the screen-share option to help parties review documents together and track agreements as they are made.